Q: What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a controlled environment using advanced technology that replicates the natural diamond-growing process. They have the same physical, chemical, and optical properties as mined diamonds, just without the environmental impact or ethical concerns.
Q: Are lab-grown diamonds real diamonds?
Yes! Lab-grown diamonds are 100% real diamonds. They are not synthetic or fake—just created above the earth instead of mined from it.
Q: How are your diamonds certified?
All of our lab-grown diamonds are certified by independent gemological laboratories such as IGI (International Gemological Institute) or GIA (Gemological Institute of America), ensuring quality, authenticity, and grading transparency.
Q: Do your diamonds come with a warranty?
Absolutely. Every piece of jewelry from Free Chérie Diamonds comes with a lifetime manufacturing warranty. This covers defects in materials and workmanship. It does not cover accidental damage or wear and tear. Please refer to our lifetime manufacturing warranty page: https://freecherie.com/pages/lifetime-warranty
Q: Can I customize a ring or design a custom piece?
Yes! We love bringing your vision to life. Whether you’re looking to tweak an existing design or create something from scratch, our custom design experts are here to help. Contact us at support@freecherie.com to start the process.
Q: What is your return policy?
We offer a 7-day return policy for a 30-day in-store credit on most items. Custom or engraved pieces are not eligible for return. Items must be returned in their original, unworn condition. Costs associated with return shipping are the responsibility of the customer. Please refer to our Return Policy page for full details: https://freecherie.com/policies/refund-policy
Q: Do you offer financing or payment plans?
Yes! We offer flexible financing options at checkout through our trusted partner Affirm. You can split your purchase into manageable monthly payments with no hidden fees.
Q: How long does shipping take?
Shipping times vary based on customization and location. In-stock items typically ship within 3–5 business days. Custom pieces may take up to 10-14 business days to ship. Orders over $5,000 include free shipping insurance. Please refer to our Shipping Policy for more details: https://freecherie.com/policies/shipping-policy
Q: Do you ship internationally?
Yes, we ship internationally! Shipping fees and delivery times vary depending on the destination country. Please review our Shipping Policy for more details: https://freecherie.com/policies/shipping-policy
Q: What if my ring is the wrong size?
We understand that your ring size may change over time, and we offer one free ring resizing as part of our Lifetime Warranty. For resizing requests, please reach out to us at support@freecherie.com. Our expert jewelers will take care of resizing your ring to ensure a perfect fit. Resizing can be made larger or smaller up to 1.5 US size in either direction. Please refer to our Lifetime Warranty page: https://freecherie.com/pages/lifetime-warranty
Q: How do I care for my lab-grown diamond jewelry?
Clean your jewelry regularly with warm water, mild soap, and a soft toothbrush. Avoid harsh chemicals and remove your jewelry during physical activities to prevent damage. We also recommend annual professional cleaning and inspection.
